Automate
Repetitive execution and mechanical checks
Omni Agentic for GDS
AI Runtime for Global Distribution Systems
Omni Agentic for GDS helps travel teams automate repetitive fare discovery, rule validation and ticketing workflows with governed AI execution, audit trails and human oversight.
Complex GDS operations. Made simple.
The entire GDS journey. Handled by Omni Agentic.
Global Distribution Systems are command-driven, rule-heavy and unforgiving. A single workflow can involve availability, fare construction, brand rules, taxes, carrier policies, ticketing restrictions and agency-specific procedures. This is why generic chatbots are not enough.
How Omni Agentic handles this complexity
Governed execution
A chatbot should not be trusted with ticketing logic.
A language model can explain a workflow, but that does not mean it should execute one. GDS operations require validation, permissions, escalation and auditability. Omni Agentic adds the execution architecture around the model.
A model produces an answer. Omni Agentic turns it into governed execution.
Generic AI
- Question
- Model response
- Unverified recommendation
No validation · No control · No evidence
Omni Agentic runtime
Request
01
Execution layer
- Validate
- Control
- Escalate
- Record
02
Governed outcome
- Request interpretation
- Workflow planning
- GDS operation
- Rules validation
- Policy controls
- Human review
- Evidence
Controlled result
Controlled · Validated · Auditable
Generic AI
- Question
- Model response
- Unverified recommendation
No validation · No control · No evidence
Omni Agentic runtime
Request
Execution layer
- Validate
- Control
- Escalate
- Record
Controlled result
Governed outcome
- Request interpretation
- Workflow planning
- GDS operation
- Rules validation
- Policy controls
- Human review
- Evidence
Controlled · Validated · Auditable
Human control
Built with care for ticketing specialists.
We automate the routine. You stay in control.
Omni Agentic handles repetitive execution, validation and documentation while experienced professionals remain in control of decisions that require judgment.
When confidence is low, the system does not guess. It validates, asks or escalates.
Validate
Rules, policies and operational consistency
Escalate
Exceptions and judgment-sensitive decisions
Record
Every action and decision as evidence
Agent orchestration
Domain agents. Dynamic execution paths.
Each domain agent combines specialized scenarios and playbooks, while Omni Agentic orchestrates execution, applies system controls and preserves evidence.
Select an operation
Orchestrator
GDS Orchestrator
Understands the request, selects the required domain agents and assembles the execution path.
01
Domain agent
Route Agent
Active playbooks
- Availability Search
- Schedule Check
- Itinerary Construction
- Fare Discovery
02
Domain agent
Issue Agent
Active playbooks
- Create Booking
- Complete PNR
- Validate Ticket Data
- Issue Ticket
System controls
- Policy ControlsAirline rules · Agency policies · Corporate travel policies · Execution permissions
- ValidationCompleteness checks · Consistency checks · Result validation · Execution evidence
- Human ReviewWhen requiredException handling · Approval-sensitive decisions · Escalation · Final confirmation when required
Booking completed
- Booking created
- Fare validated
- Policy checked
- Evidence recorded
Select an operation
Orchestrator
GDS Orchestrator
Understands the request, selects the required domain agents and assembles the execution path.
Booking completed
- Booking created
- Fare validated
- Policy checked
- Evidence recorded
Domain agent
Route Agent
- Route calculation
- Availability and schedules
- Itinerary construction
Domain agent
Issue Agent
- Booking and ticket issuance
- Reservation updates
- PNR completion
Domain agent
Exchange Agent
- Rebooking and exchanges
- Fare recalculation
- Reissue workflows
Domain agent
Refund Agent
- Refund eligibility
- Refund calculation
- Refund execution
Domain agent
EMD Agent
- Ancillary services
- EMD issuance
- Service documents
System control
Policy Controls
- Airline rules
- Agency policies
- Corporate travel policies
- Execution permissions
System control
Validation
- Completeness checks
- Consistency checks
- Result validation
- Execution evidence
System control
Human Review
- Exception handling
- Approval-sensitive decisions
- Escalation
- Final confirmation when required
- Request
- GDS Orchestrator
- Route Agent
- Issue Agent
- Policy Controls
- Validation
- Human ReviewWhen required
- Completed
Business outcomes
What your business gets
Protect revenue by reducing costly ticketing mistakes.
Through automated fare validation
Lower ADM risk and financial losses.
Through airline rules verification
Validate complex fares consistently before ticketing.
Including complex multi-itinerary fares
Process GDS operations faster and reduce repetitive manual work.
Across booking, servicing, exchange and refund workflows
Increase operational capacity without removing human control.
Experts stay focused on exceptions and judgment
Preserve expertise and onboard new staff faster.
Through searchable knowledge and reusable playbooks
Standardize operations across teams and locations.
Through governed playbooks and consistent policy controls
Adapt faster to airline rules, policies and new workflows.
Through configurable playbooks and centralized controls
Operational transformation
From manual execution to governed operations.
Omni Agentic changes not only individual tasks, but the operating model behind them.
01Current operating modelManual execution across repetitive workflows.
01Governed operating modelGoverned playbooks execute routine operations.
02Current operating modelOperational knowledge concentrated in individuals.
02Governed operating modelKnowledge becomes shared and searchable.
03Current operating modelChecks vary by employee, shift and location.
03Governed operating modelPolicy and validation controls stay consistent.
04Current operating modelCapacity grows only by adding more staff.
04Governed operating modelOperational capacity scales without linear headcount growth.
05Current operating modelErrors are often discovered after completion.
05Governed operating modelEvidence is captured before completion.
Pricing
Pricing will be announced after the closed alpha.
Omni Agentic for GDS is currently available through a closed alpha program. We are working with a limited group of travel teams to validate workflows, deployment requirements and the commercial model.
Public pricing will be introduced after the alpha program.
- Closed alpha
- Validation
- Public pricing
Enterprise trust
Built for controlled enterprise execution.
Omni Agentic separates credentials, execution authority, organizational access and operational evidence so GDS workflows can run inside explicit enterprise controls.
- OrganizationOrganization / User
- IdentityIdentity + Role
- PolicySupervisor / Policy Guard
- Human approvalApproval gateWhen required
- AgentDomain Agent + Playbook
- ExecutionAuthorized Execution BoundaryCredentialsScoped service accessCredentials enter only the scoped execution boundary.
- GDSExternal System
Execution evidence
- Ordered steps
- Policy decisions
- Human approvals
- Artifact references
Secrets do not enter traces or audit records.
Controlled · Isolated · Reviewable
Controlled deployment
Run Omni Agentic within the boundary your organization requires.
The platform is designed for SaaS, private-cloud and customer-controlled deployment models, including environments where operational services, data and logs remain inside the organization’s infrastructure.
SaaS · Private cloud · Customer-controlled environment
Credential isolation
Credentials remain outside agent and model contexts.
GDS credentials and service keys are provided only to the authorized execution boundary for the exact operation being performed. They are not placed in prompts, agent messages, execution traces or audit records.
Scoped access · No prompt exposure · No credential ownership
Organizational isolation
Execution data is isolated by organization, user and operational agent.
Requests, traces and evidence are resolved inside an explicit ownership scope. An identifier alone never grants access, and foreign or guessed identifiers do not disclose whether another organization’s execution data exists.
Tenant scope · Ownership checks · No cross-tenant disclosure
Independent policy authority
Agents execute. Policy decides what is allowed.
Operational agents cannot authorize their own actions. Supervisor and Policy Guard evaluate permissions, risk, required approvals and escalation rules before an external action proceeds.
Allow · Block · Escalate · Require approval
Human approval
Sensitive actions can pause for explicit human approval.
Approval-sensitive operations present the exact pending action to an authorized user and continue only after confirmation. A denial stops the operation without performing the external action.
Pause · Review · Approve or deny · Resume
Secret-free evidence
Execution remains reviewable without reproducing secrets.
Evidence records preserve ordered execution steps, policy decisions, human approvals and artifact references while excluding credentials, cookies, form values, raw page content and other sensitive runtime material.
Execution steps · Policy decisions · Human approvals · Artifact references
Identity and access
Organization-scoped roles · Administrative and operational separation · Approval authority · Session revocation · Enterprise identity integration
Deployment and access
SaaS · Private cloud · Customer-controlled environment · Desktop workspace · Mobile companion app · Administrative interfaces
Frequently asked questions
No. It is designed to support ticketing specialists by automating repetitive steps and keeping experts in control of decisions that require judgment.